The scheme

Terms and Conditions

General information

Use of the BikeSafe-London website is governed by these Terms and Conditions. If a user does not accept these terms and conditions they should exit the website immediately. BikeSafe-London may at any time revise these Terms and Conditions without notice. It is up to the user to regularly review the Terms and Conditions in case there are any changes. Continued use of the website after a change has been made is to be treated as acceptance of that change by the user.

Specific attention is also drawn to the notice concerning copyright and the Privacy policy.


These websites are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. BikeSafe-London does not guarantee or represent that the content and/or facilities available or accessible via these websites will always be accurate, complete or current or that access to the websites will be uninterrupted.

BikeSafe-London expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use these websites, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.

Accessing these websites and the downloading of material from them is done entirely at the user's own risk.


This website contains links to other websites over which BikeSafe-London has no control. Such links are supplied solely for the convenience of users. BikeSafe-London is not responsible for the contents or reliability of the linked websites and does not guarantee that these links will work all of the time.


These terms and conditions will be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes between a user and BikeSafe-London arising out of the access or use of these websites. Omission by BikeSafe-London to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by BikeSafe-London in writing.


Unless expressly stated the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on the BikeSafe-London website remains the property of Transport for London (or as the case may be another rightful owner). Material on this website including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for the user's own personal non-commercial use. Permission for any other type of use must be obtained.

Privacy Policy

This policy is designed to inform you of our commitment to upholding your right to privacy when using any of our web services. It describes the ways in which we capture information and the ways in which we use it.

What do we do with your information?

Direct Marketing

When we collect information from you we will tell you if we would like to send you information about our services. We will give you the opportunity to tell us you do not wish to receive information. If you do not object to receiving information at the time, but subsequently change your mind, you may tell us so at any time by contacting us via this website.


Occasionally, we or one of our agents may contact you for research purposes. We only hire reputable third parties to undertake such projects on our behalf. You are under no obligation to participate in this research.

Disclosing information

We may disclose your personal data to our service providers who are responsible for operating some of our services.

Cookies policy

In this section you will find information on what cookies may be set when you visit a TfL website and how to manage them. This Cookies policy applies to the websites of TfL and its subsidiary companies, including:

What are cookies?

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device (eg computer or mobile phone). These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

Enabling a service to recognise your device so you don't have to give the same information several times during one task Recognising that you may already have given a username and password so you don't need to do it for every web page requested Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast Analysing anonymised data to help us understand how people interact with our site so we can make it better

Can I opt out of cookies?

We use cookies based on your 'implied consent', which means that if you continue to use our website, we will assume you are happy for us to set cookies. If you aren't, then yes, there are a number of things you can do.

You can set your web browser (eg Chrome, Firefox, Internet Explorer etc) to reject all cookies; allow only 'trusted' sites to set them; or to accept cookies from websites only for the duration of your visit. Your browser's 'help' option will tell you how. However, please be aware that if you choose to delete or restrict cookies, some features of our website may not work.

You can also visit the AboutCookies website, for more information about cookies and how to manage them.

We sometimes use external suppliers to deliver services on our behalf, which means these cookies may be set by a third party (third-party cookies). We do not control these cookies so if you would like more information about them or information on how to opt out, please see their individual privacy policies (listed below). You can also go to to find out more about third-party advertising cookies.

Our cookies and what they do for you

Strictly necessary cookies

Without these essential cookies, our website won't work properly. They help you move around secure areas of the website and carry out specific tasks, like journey planning or making a payment.

Performance cookies

These cookies collect anonymous information about how visitors use our website, for example, the most popular pages and any error pages you see. We use this aggregated information to improve our website. We don't collect any information that identifies you as an individual.

What they do:

Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on a page Allow us to test out ideas to find out what's working and what could be improved. We do this by seeing what people click on and how they move through the site

Functionality cookies

Functionality cookies record information about choices you've made and allow us to tailor the website to your needs. They may also take the form of Flash cookies, which are stored in your Adobe Flash Player rather than your browser, and control your preferences when watching online videos or listening to recordings. The Adobe website has comprehensive information on how to delete or disable Flash cookies.

What they do:

    Remember any settings you've applied, such as layout, text size, preferences or colours
  • Remember if we've already asked you if you want to complete a survey
  • Show you when you're logged in to the website
  • Enable us to share information with partners who provide a service on our site. This is only to provide the service, product or function, not for any other purpose

Advertising cookies

These cookies are used to show you adverts relevant to you and your interests. They are also used to limit the number of times you see an advert, as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks, with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

Please be aware that these cookies are not controlled by TfL. If you would like more information about the cookies used by the companies or advertising networks we use, as well as information on how to opt out, please see their individual privacy policies (listed below).

What they do:

These cookies collect information about your browsing habits to make advertising content more relevant to you and your interests

Sometimes, we embed images or videos from websites such as YouTube and Flickr. As a result, when you visit a page featuring such content, you may be presented with cookies from these websites. We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content.

You should check the relevant third-party website for more information about them and how to opt out. If you are not logged in to their services, they will not know who you are but may still gather anonymous usage information (eg number of views, plays, loads etc).

Social networking and sharing tools

On some pages, we also feature embedded 'share' buttons or widgets that enable you to share content with friends through a number of popular social networking sites (eg Google+1; Twitter; Facebook 'Like' etc).

These sites may set cookies which can identify you as an individual when you are also logged in to their services. This means they may be collecting information about what you are doing all around the internet, including on TfL sites. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.

What are web beacons?

Some of our pages contain electronic images known as web beacons (or clear gifs), which allow us to count the number of visitors to these pages. Web beacons are usually only used to track the effectiveness of a particular advertisement, link or campaign. Some of these web beacons may be placed by third-party advertisers.

You can visit the website to find out more about web beacons.